To request deletion of your Auspex account and all associated data, please enter the email address associated with your account.
What happens next
- A confirmed request waits 24 hours, during which you can cancel it from the link we email you. It is then processed by an automated job at its next daily run, and always within 30 days. You receive an email when it is done.
- The account must first have no open positions and no funds left in any of its wallets (trading, Auspex wallet, product wallets, any older wallets created for the account, unpaid referral earnings). If it does, we email you to withdraw, and the deletion runs once that is done.
- Your email, name, Telegram link, applications, alerts, preferences, device tokens and support messages are deleted, and your login is removed from our authentication provider.
- Records of fees charged, withdrawals and signed transactions are kept for up to six years for accounting and legal reasons, but are no longer linked to you by name or email.
- This action is irreversible once processed.
- Please note: transactions recorded on public blockchains (e.g., Hyperliquid fills, on-chain wallet transactions) cannot be deleted as they exist on immutable, publicly accessible ledgers. Only data stored in our private systems is subject to deletion.
